The Impact of Consumer Engagement with Gamified Branded Apps on Gameful Experience in Emerging Markets: An Empirical Study
Articles
Amir Zaib Abbasi
IRC for Finance and Digital Economy, KFUPM Business School, King Fahd University of Petroleum & Minerals
Linda D. Hollebeek
Sunway University, Vilnius University, Tallin University of Technology, Umea University, University of Johannesburg
Maria Hassan
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
Ding Hooi Ting
Universiti Teknologi PETRONAS
Eliis Salm
Tallinn University of Technology
Vytautas Dikcius
Vilnius University image/svg+xml
Published 2024-12-23
https://doi.org/10.15388/omee.2024.15.11
PDF
HTML

Keywords

Gamification
Consumer engagement
Gameful experience
social exchange theory
gamified mobile apps
branded mobile apps
emerging markets

How to Cite

Abbasi, A.Z. (2024) “The Impact of Consumer Engagement with Gamified Branded Apps on Gameful Experience in Emerging Markets: An Empirical Study”, Organizations and Markets in Emerging Economies, 15(2(31), pp. 216–247. doi:10.15388/omee.2024.15.11.

Abstract

Drawing on social exchange theory, this article examines how consumers’ engagement with gamified branded mobile apps impacts different aspects of their gameful experience, which comprises accomplishment, competition, challenge, immersion, guidance, playful experience, and social experience. We test the proposed conceptual model by drawing on data collected from 319 adult gamified app users from the emerging market of Pakistan, which was analyzed by using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that consumers’ engagement with gamified branded mobile apps in the emerging market context impacts each of the studied gameful experience dimensions, raising important theoretical and practical implications, as discussed in the article’s final section.

PDF
HTML
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Most read articles by the same author(s)